Terms of Use

Last Updated:
1st March, 2024

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Vetcare Centres Limited’s and the practice's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Vetcare Centres Limited' or ‘us’ or ‘we’ refers to the owner of the website, MAHG Ltd, whose registered office is Windsor House, Bayshill Road, Cheltenham, GL50 3AT. The term 'the practice' refers to the business that this website is provided by MAHG Ltd on behalf of - this is indicated throughout the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor the practice nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we and the practice expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which neither we nor the practice shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us or the practice. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we or the practice endorse the website(s). Neither we nor the practice have responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Privacy Policy

Last Updated:
1st March, 2024


The Vetcare Centres Limited

Rue des Eturs


Guernsey, GY5 7DT.

Data Protection Number: 10691



Personal data that is processed when you are a Vetcare Client:

When you become a Vetcare client, we ask you to provide your title, full name and address, home, business and mobile telephone numbers and email address, and details of your account with us. We will also note any other contact details that you wish to supply us with.


The Vetcare Centres processes your details above to enable us to provide you with a high standard of professional service:

(a)  To properly identify your pets and/or other animals

(b)   To arrange appointments

(c)    To provide your pets and/or other animals with prescription only medicines

(d)  To provide you with a professional service and keep you updated with news on your pets’

health (e.g. laboratory, radiology and other test results, as appropriate)

(e)   To arrange, and communicate on, referral services where appropriate

The Vetcare Centres also processes your personal data for the purpose of sending you important information about your Vetcare products and account.

(f)    To send you reminders of appointments, vaccinations, program injections, etc. Notify you of relevant outbreaks of serious disease, and precautions as needed

(g)   To update you on the status of your account

(h)   To keep you updated on our Pet Health Scheme, which includes the actions above as well as flea and worming treatment schedules, etc. (if you are a member).

The legal ground for this processing is our legitimate interest in providing our clients with quality professional support.

The legal ground for this processing is our legitimate interest in providing quality client support.


Other disclosures:

We may disclose personal data about you to others: (a) if we have your valid consent to do so; (b) to comply with a valid subpoena, legal order, court order, legal process, or other legal obligation; (c) to enable official control measures to support animal welfare and disease control within the Bailiwick, or

(d) as necessary to pursue available legal remedies or defend legal claims. We may also transfer your personal data to an affiliate, a subsidiary or a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of The Vetcare Centre’s business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding, provided that any such entity that we transfer personal data to will not be permitted to process your personal data other than as described in this Privacy Policy without providing you notice and, if required by applicable laws, obtaining your consent.

Transfers of Personal Data

The Vetcare Centres is a professional business with your pets’ welfare at our heart. In order to provide you with the best professional services we may need to transfer your personal data to other veterinary service providers (specialist laboratories, referral centres,etc.) in other countries. Wherever possible these will comply with GDPR regulation, or we will ask for your explicit consent should such data need to be sent outside of Great Britain and the European Union).

Your data is currently held and backed up on-site using our own computers and hard drives. These are protected by well-respected antiviral software and our routers are protected similarly by industrial- grade firewalls. All our staff are instructed in the importance of client confidentiality, and their access to our database is individually password protected. We take your data privacy seriously

Our practice management software operates on a cloud-based system, where your data is stored on cloud-based servers. These servers belong to Vetspace ®, a major international veterinary practice management supplier. They take data protection very seriously with their Isle-of-Man-based servers under constant supervision, fire-walled and monitored for viruses, etc. They are your Data Controller. Vetspace® is owned and operated by MWI Animal Health, one of the UK's leading veterinary wholesalers,  based  in  England.  Their  Privacy  Policy  may  be  viewed  on their  website:

https://www.mwiah.co.uk/-/media/assets/mwiah-uk/pdf/mwi-animal-health-privacy-policy--oc- amendments-13-february-2019-v2.pdf

Our advanced in-house laboratories are supplied and serviced by IDEXX Europe B.V., and they are also our primary provider of external laboratory services. They are a major provider of laboratory services throughout the UK, Europe, and globall. Their Privacy Policy may be viewed on their website: https://www.idexx.co.uk/en-gb/gdpr/


Our vaccine reminder services are operated by iRecall®. Their data servers are in Dublin, although they are expanding this to additional European locations for redundancy. Their Privacy Policy is available on their website: https://www.virtualrecall.com/privacy


All Vetcare Centre’s staff and branches are required to follow the privacy practices set forth in this Privacy Statement.


We request individuals under 16 not provide personal data to The Vetcare Centres and may ask for proof of age before accepting such information. If we learn that we have collected the personal data from a child under 16, we will take steps to delete the information as soon as possible.

We may update this Privacy Policy from time to time as technologies and laws change. We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. This notice will be provided by email or by posting notice of the changes on the Vetcare Centre’s website.

Privacy Policy Updates

Retention of Personal Data

We will retain your personal data as long as you are a client of the Vetcare Centres and are considered to be actively so. We have a legitimate interest in doing so, to comply with tax audit regulations and the requirements of our professional indemnity insurers, as well as follow the recommendation of our professional body. Currently, this is a period of seven years after your pet was last seen by us. To comply with the requirement to limit the data we hold, we will delete all personal records between seven and eight years after your last communication with us. In addition, see below under “Your Rights” for a description of your rights.

Data Controller and Data Protection Officer

Your personal data is collected and held by The Vetcare Centres, Rue des Eturs, Castel, Guernsey, GY5 7DT. If you have a query, our Data Protection Officer is Dr John Knight(Partner, The Vetcare Centres). In his absence, another Partner may be contacted. Please email thevetcarecentres@gmail.com .

Your Rights

If you reside in the British Isles or European Union, you have the right under the GeneralData Protection Regulation to request from The Vetcare Centres access to, and rectification or erasure of your personal data, data portability, restriction of processing of your personal data, the right to object to processing of your personal data, and the right to lodge a complaint with a supervisory authority. If you are outside of the European Union, you may have similar rights under your local laws.


The Vetcare Centres takes Data Protection seriously and we comply with the law. All forms and transactions meet with Data Protection requirements. We ask your consent to send you communications and by which method and we will review consent permissions every 5 years, but you can get in touch with us at any time to change your preferences or to opt out of all communications. To request access to, rectification, or portability of your personal data, or to stop your Vetcare account, please email us at thevetcarecentres@gmail.com .